Submit a medical need request.

Need Requests are getting easier!

You should no longer submit needs using this form. Tell your provider to follow the instructions on your ID card to send us medical bills. If your provider experiences issues or refuses to bill us directly, please contact us before you leave their office: 877-405-2926.

If you enrolled in ClearShare prior to July 2024, you will be getting new ID cards by early August that have updated instructions for your provider to send us medical bills directly.

Review the Member Guidelines

The ClearShare Member Guidelines explain the types of medical expenses that are able to be shared with the ClearShare community and the types of medical expenses that aren’t. Reviewing the Member Guidelines is the easiest way to determine whether your medical need request will be eligible for sharing or if it is your responsibility as a member.

Use Care Coordination

In non-emergency situations, we recommend you contact us at least 21 days before receiving a medical service. Our Care Coordination team can help you find lower cost, high quality providers for your major medical needs. Using providers we recommend may waive your Annual Maximum payment requirement for your medical service. Our Care Coordination team can also help your provider understand how your membership works to make sure you are charged the appropriate amount. Starting August 1, using Care Coordination is required for certain pre-planned procedures. See the Member Guidelines for more details.